What is your Returns & Refunds Policy?
We understand regardless of the awards and plaudits afforded a wine that it is not going to be to the taste of every single person that purchases it. Ironically the more we sell of a given wine, the greater the chance that there will be someone out there that doesn't like it.
One factor to consider before contemplating return is that of a faulty bottle, be that the affects of TCA in a wine finished under cork or another fault that is still likely with screwcap.
Our first suggestion is always to open another bottle (should one exist), allow the wine some time to breath (ideally decanted for an hour) then try again. If this wine is sound, then the initial one opened is probably faulty and we can arrange a credit or replacement (will vary dependent on winery/supplier policy).
In all instances we require you to keep the offending wine as a credit or replacement is not possible without it. If you wish to return wine not to your taste, we would be happy to refund in full any bottles returned to us (if we are satisfied they have been stored and handled correctly) with a deduction made for our initial freight and insurance fee. This will vary dependant on your location.
Please note we are unable to process refunds until the wines are received in good condition although most refunds will be processed within 24 hours of receipt of goods. Please email us with any returns queries and we can advise the correct course of action based on the relevant issue.